Below are some of are common questions

Audaja is a black-owned platform that is committed to promoting diversity, inclusivity, and equity in the beauty industry. We utilize digital AI technologies to find your customized medical-grade skincare routine, which will have your skin looking better in 30 days! On Audaja, customers can seamlessly discover a community of “skin lovers” and find beauty and hygiene related services to serve their personalized needs. Our commitment to inclusivity is reflected in every aspect of the platform, from the range of products offered to the services provided.

Not at all! Audaja is an inclusive platform where everyone is welcome to be part of our community. We are dedicated to promoting diversity and inclusivity in the beauty industry and offer a range of products and services for all skin types and tones.

Our digital AI technology utilizes a skin diagnostic tool to analyze your skin and determine the best medical-grade skincare routine for you. By analyzing factors such as skin type, tone, and concerns, our AI algorithm can generate a personalized skincare routine that is tailored to your needs.

 Yes, we are committed to offering products that are cruelty-free and do not test on animals.

Medical-grade skincare products are formulated with higher concentrations of active ingredients than over-the-counter products. They may contain up to 99% actives, whereas over-the-counter products usually contain only 1-5% actives. This makes medical-grade skincare products more effective at addressing specific skin concerns, such as acne, hyperpigmentation, or aging.

Absolutely. We take great care to ensure that our algorithm is unbiased and representative of all skin types and tones. Our team has spent considerable time generating and testing the AI to ensure that it is effective in recommending the right products for you.

We want you to be completely satisfied with your Audaja experience. If for any reason you are not satisfied with a product you have purchased, please contact our customer service team to arrange a return or exchange. Please note that certain restrictions may apply, and some products may not be eligible for return or exchange. For more information, please refer to our Returns & Exchanges page.

We are committed to offering high-quality products that meet our customers' needs and expectations. To ensure the quality of our products, we work with trusted suppliers and manufacturers who share our commitment to excellence. In addition, we produce medical-grade skincare in an FDA-regulated lab, which ensures that our products are manufactured under strict quality standards and meet all safety and efficacy requirements. We also conduct extensive research and testing to ensure that our products are safe, effective, and of the highest quality. Our dedication to quality is at the heart of everything we do, and we are committed to providing our customers with the best possible products and services.

Absolutely! We are always looking for ways to improve our platform and offer new products and services that meet our customers' needs. If you have a suggestion for a product or service, please contact our customer service team or submit your suggestion through our website.

You can sign up for our newsletter to receive updates on our latest products, services, and promotions. You can also follow us on social media to stay connected and engaged with our community.

Yes, medical-grade skincare products can be used in combination with other skincare products, as long as they are used as directed. However, it is important to avoid using multiple products that contain the same active ingredients, as this can increase the risk of irritation or sensitivity.

Yes, in addition to our commitment to offering high-quality products, we are also dedicated to promoting skin health and education globally. We have sponsored skin health and education events in Africa, North America, and South America, impacting over 70,000 youth in partnership with Giving Tuesday. Our goal is to empower individuals to take control of their skin health and promote inclusivity and diversity in the beauty industry. We believe that education is key to achieving these goals and are committed to providing our community with the resources they need to make informed decisions about their skin health.

You can contact us via email at or by filling out our contact form on our website. We strive to respond to all inquiries within 24 hours.

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